Privacy Policy
This Privacy Policy explains how Print Craft processes personal data in connection with its website and photo and art printing services. It applies to inquiries, file uploads, consultations, proofing, production, collection, and related communications.
Purposes of Processing
We use personal data to respond to print inquiries, review uploaded files, provide size and paper consultations, prepare quotes, manage test print review and final approval, produce printed products, arrange collection, send service updates, process payments, maintain records, secure the website, and meet legal obligations. We may also use limited data to improve service quality and handle customer support.
Service Providers
We may share personal data with payment processors, technical hosting or website support providers, and other operational partners that assist with order handling, communications, or administration. Where third parties process data on our behalf, they are expected to use it only for the agreed service and to apply appropriate confidentiality and security measures.
Legal Disclosure
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, prevent fraud or misuse, or support the establishment, exercise, or defense of legal claims. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
Contact Details
GDPR Overview
Our processing is based on applicable legal grounds, which may include performance of a contract, steps taken at a user's request before entering into a contract, compliance with legal obligations, legitimate interests in operating and improving the service, and consent where required. Users may be asked to provide certain data to receive quotes, review files, approve proofs, or complete an order. If required data is not provided, we may be unable to handle the request or complete the service.
GDPR Rights
Where GDPR applies, users may have the right to access, rectify, erase, restrict, or object to processing, and to receive data portability in appropriate cases. Where processing is based on consent, that consent may be withdrawn without affecting prior lawful processing. Users may also raise concerns with the competent data protection authority if they believe their rights have not been respected.
Data We Collect
We may process identification and contact details, order and consultation details, uploaded image files, file specifications such as size, resolution, and paper preferences, payment and billing records, collection and delivery information, and technical data such as device, browser, and usage logs. We do not seek more data than is reasonably needed for print inquiries, proofing, production, collection, and related administration.
How We Collect Data
We receive data when users submit forms, send messages, upload files, request consultations, approve proofs, or complete payment steps. We also generate limited technical records through website use, order handling, and status updates. In some cases, we may receive information from payment providers or other service providers involved in processing an order.
Types of Cookies
We may use strictly necessary cookies for core site operation, preference cookies to remember selected settings, and limited analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose. We do not rely on cookies to collect more information than is needed for the operation and improvement of the website.
Cookie Controls
Users can usually block, delete, or restrict cookies through their browser settings. Where a cookie banner or preference tool is provided, users may change non-essential settings there. Disabling some cookies may affect site functions such as form handling, session continuity, or preference storage.
Subject to applicable law, users may request access to their data, correction of inaccurate information, deletion where appropriate, restriction of processing, and objection to certain processing activities. Users may also ask for a copy of data they have provided in a structured format where this right applies. We may need to retain some information when required by law or when necessary to defend or manage a claim.
To exercise a privacy right, users should send a clear request through the contact details in this policy and describe the data or processing activity concerned. We may ask for additional information to confirm identity and to protect against unauthorized disclosure. Requests are reviewed within the period required by applicable law, and we will explain any lawful limitation if a request cannot be fully granted.
We keep personal data only for as long as needed for the purpose for which it was collected, including order handling, proof review, customer support, recordkeeping, and legal compliance. After that period, data is deleted, anonymized, or archived where retention is required by law or justified by a legitimate business need. Uploaded files and related production records may be retained for a practical period to manage reprints, disputes, or follow-up requests.
We may update this Privacy Policy from time to time. The revised version will apply from the date it is made available on the website, unless a different effective date is stated. When changes are material, we will take reasonable steps to draw attention to them through the website or other appropriate communication channels.